Great talk about getting started and dealing with the Chicken-and-Egg adoption problem by Brian Chesky of AirBnB.
I particularly like Paul Graham’s advice to AirBnB: “Go to your users!”.
People are not good at expressing their frustration. The best way to listen to the customer is through metrics.
- Chris Hughes
Excited to see how this turns out. If you’re pitching your startup at #SXSW, make sure to catch Albert in an elevator near you. Click through to learn how to participate.(via david-noel)